Privacy policy

PRIVACY POLICY

Last Updated: May 2026

This Privacy Policy explains how Front Linke Limited ("we," "us," or "our"), trading as Engocart, collects, uses, and shares your personal information when you visit or make a purchase from our store.

1. Information We Collect

When you visit or place an order on our store, we collect the following information:

  • Full name
  • Email address
  • Billing and shipping address
  • Phone number (if provided)
  • Payment information (card details — processed securely and never stored by us)
  • IP address and browser information
  • Pages viewed, products browsed, and how you found our store
  • Order history and communications with us

2. How We Collect Your Information

We collect information in the following ways:

  • Directly from you when you place an order, create an account, or contact us
  • Automatically when you browse our store (via cookies and tracking technologies)
  • From third-party tools such as Facebook Pixel, Pinterest Tag, and Google Merchant Center

3. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders
  • Send order confirmations, shipping updates, and delivery notifications
  • Handle returns, refunds, and customer support requests
  • Send you marketing emails, newsletters, and promotional offers (only if you have opted in)
  • Improve our store, products, and customer experience
  • Detect and prevent fraud or unauthorized activity
  • Comply with legal obligations

4. Marketing Communications

If you have opted in to receive marketing emails, we will send you newsletters, promotions, and product updates. You can unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of any marketing email or by contacting us at engocart@gmail.com.

We do not send marketing emails to customers who have not opted in.

5. Cookies & Tracking Technologies

Our store uses cookies and similar tracking technologies to improve your experience and serve relevant advertising. We currently use:

  • Shopify — core store functionality, cart, and checkout
  • Facebook Pixel / Meta Ads — to track store visits and purchases for advertising purposes, and to show you relevant ads on Facebook and Instagram
  • Pinterest Tag — to measure the effectiveness of our Pinterest presence and serve relevant promoted content
  • Google Merchant Center — to list our products on Google Shopping and measure performance
  • TikTok Pixel (planned) — to track conversions and serve ads on TikTok

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our store.

6. Sharing Your Information

We share your personal data only with trusted third parties who help us operate our business. These include:

  • Shopify Inc. — our e-commerce platform and data host
  • Shopify Payments / Stripe — to securely process your payment
  • Shipping carriers (Royal Mail, DHL, FedEx, and others) — to deliver your order
  • Meta (Facebook & Instagram) — for advertising and conversion tracking
  • Pinterest — for advertising and conversion tracking
  • Google — for product listings and performance tracking
  • TikTok (planned) — for advertising and conversion tracking

We do not sell, rent, or trade your personal information to any third party for their own marketing purposes.

7. International Data Transfers

As we offer worldwide delivery, your personal data may be transferred to and processed in countries outside your own, including the United Kingdom, United States, and others. Where required by law, we ensure appropriate safeguards are in place to protect your data during such transfers.

8. Your Rights

Depending on where you live, you may have the following rights regarding your personal data:

All customers:

  • The right to know what data we hold about you
  • The right to request correction of inaccurate data
  • The right to request deletion of your data
  • The right to opt out of marketing at any time

EU & UK customers (GDPR):

  • The right to data portability
  • The right to restrict or object to processing
  • The right to lodge a complaint with your local data protection authority

California customers (CCPA):

  • The right to know what personal information is collected and sold
  • The right to opt out of the sale of personal information (we do not sell your data)
  • The right to non-discrimination for exercising your privacy rights

To exercise any of these rights, contact us at engocart@gmail.com. We will respond within 30 days.

9. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, and reporting requirements. Order records are typically retained for 7 years in line with UK tax law.

10. Children's Privacy

Our store is not intended for children under the age of 16. We do not knowingly collect personal data from anyone under 16. If you believe a child has provided us with their information, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will always be posted on this page with the date of revision. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Front Linke Limited (trading as Engocart) 182 High Street North, London, E6 2JA, United Kingdom Email: engocart@gmail.com Company Number: 15914384